Last Updated: October 22, 2026
At PROJEXION, we take pride in delivering quality fragrances and ensuring a satisfying shopping experience. Please review our refund and return policy before placing your order.
1. Returns and Exchanges
Due to the personal nature of fragrances, we do not accept returns or exchanges for perfumes that have been opened, used, sprayed, or tampered with, unless the product is defective, damaged during delivery, or incorrect.
Returns or exchanges may be considered in the following situations:
- You received a damaged or leaking bottle.
- You received the wrong fragrance or product.
- Your order arrived with a manufacturing defect.
2. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, leaking, or incorrect, please contact us within 48 hours of delivery.
To submit a request, please provide:
- Your order number.
- Clear photographs or an unboxing video showing the issue.
- A brief description of the problem.
Please retain the original packaging until your request has been reviewed. We may request additional information to verify the issue.
Once your claim is approved, PROJEXION will offer an appropriate resolution, which may include a replacement or refund, depending on the circumstances and product availability.
3. Refund Eligibility
Refunds may be issued for approved claims involving damaged, defective, or incorrectly delivered products.
Refunds will not ordinarily be issued for:
- A change of mind after placing an order.
- Fragrances that have been opened, used, or sprayed.
- Personal fragrance preferences or dissatisfaction with the scent, provided the product is not defective.
- Incorrect delivery details provided by the customer.
- Orders that cannot be delivered because the customer is unavailable or refuses to accept the parcel, except where otherwise required by applicable law.
Nothing in this policy limits any rights or remedies available to customers under applicable Pakistani law.
4. Refund Processing
Once your refund request is approved, we will notify you of the next steps.
Refunds will be processed through the original payment method where possible. If an alternative method is required, we will coordinate with you before processing the refund.
Processing times may vary depending on the payment provider or bank. Any applicable refund timeline will be communicated when your request is approved.
5. Return Shipping
If a return is approved because the product arrived damaged, defective, or incorrect, PROJEXION will coordinate the return or replacement process and cover reasonable return shipping costs where applicable.
For any other approved return, shipping arrangements and costs will be communicated to the customer in advance.
Please do not send products back without receiving instructions from our customer support team.
6. Order Cancellations
Customers may request cancellation before their order has been dispatched. Once an order has been dispatched, cancellation may no longer be possible.
For prepaid orders approved for cancellation, eligible refunds will be processed according to our refund procedure.
7. Contact Us
For refund, return, or exchange requests, please contact our customer support team through the contact details listed on our official website.
Please include your order number and a description of your concern so we can assist you promptly.
8. Amendments to This Policy
PROJEXION reserves the right to amend, modify, or update this Refund and Return Policy at any time, at its sole discretion, subject to applicable laws and regulations. Any amendments shall become effective upon publication on our official website, unless otherwise stated. Customers are encouraged to review this policy periodically to remain informed of any changes. Unless required by applicable law, changes shall not retroactively affect orders placed before the effective date of such amendments.
PROJEXION — Timeless Presence.